Supervisory Human Resources Specialist

Department of the Treasury

WHAT IS HUMAN CAPITAL OFFICE? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): HCO - HR Operations and Shared Services - Human Resource Operations and Shared Services REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

• General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Plans, organizes, directs, coordinates, and evaluates the operations of the Health Benefits and Life Insurance Branch responsible for the nationwide administration of the Internal Revenue Service's Health Benefits and Life Insurance programs. Establishes strategic priorities, operational objectives, workload distribution, quality standards, performance expectations, and organizational goals that support Human Capital priorities and ensure efficient, timely, and compliant program administration. Exercises first-line supervisory authority over Human Resources Specialists by planning, assigning, directing, and evaluating work; establishing performance expectations; conducting performance evaluations; providing coaching, mentoring, and technical guidance; identifying training and developmental needs; recognizing employee accomplishments; addressing performance and conduct issues; and fostering employee engagement, accountability, collaboration, and continuous learning. Effectively allocates staff and adjusts workload priorities to respond to changing business needs and ensure mission-critical work is completed within established timeframes. Directs branch operations through the analysis of inventories, workload distribution, aging reports, processing timeframes, operational metrics, quality indicators, and customer service measures. Evaluates organizational performance, identifies trends, develops corrective actions, reallocates resources, and implements process improvements that improve efficiency, strengthen internal controls, and enhance service delivery. STANDARD POSITION DESCRIPTIONS (SPD): PD26813 Visit the IRS SPD Library to access the position descriptions.

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